Wallplate Warehouse Reviews | wallplatewarehouse.com @ PissedConsumer

Anonymous

Guest-3434853

Frederick, Maryland

Wallplates not standard size.

Mar 25, 2022

2.0

Ordered oak wall plates and when they arrived they were appreciable narrower than 'normal wall plates. This means any normal household will have to repaint around each plate. Also the rear side of the plate isn't relief routed to accommodate the mounting flanges of the outlet which allows the place to fit flush against the wall. More junk from China. If you open the pack, you can not return it. If you don't open it, you can't tell what's wrong with it.

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User's recommendation: Stay away

Anonymous

Guest-2556765

Carrollton, Texas

Never got items and wont respond to multiple emails

May 17, 2021

1.0

This place is a scam. I placed and order on May 6th and it is now May 17th and still no items. Have not received any response to Multiple emails. It appears all their reviews are fake based on al the complaints I am finding online.

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User's recommendation: Avoid st all costs!!!

1 comment

Guest-2315395

Mar 10, 2023

having the same problem

Helpful

Anonymous

Guest-2388883

Vienna, Virginia

Avoid Wallplate Warehouse

Jan 20, 2021

2.3

Their website does not warn you that what you are ordering is not available or is on back order. AFTER you place your order, you will be notified that there is a delay. They will also ship you partial shipments of what you have ordered without telling you how long it will take to complete the order. If you decide to request a refund, you have to sent them a ton of information that is already in their own data bases. Wallplate Warehouse online system of doing business appears to be more than 20 years old. Not easy to use. High hassle factor. RECOMMENDATION: AVOID!

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Brian D Mqw

Recieved wrong plates

Aug 27, 2020

2.0

What I ordered was 6 1duplex plates. It did not say they were out of stock . Received 6 toggle plates instead. I should have been notified before someone chose to just send something else. Website now says out of stock.

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Preferred solution: Full refund

Anonymous

Guest-2185201

Glendale, Arizona

Didn't receive items

Sep 22, 2020

1.0

Deceptive. Items show in stock and has been a month and not received

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User's recommendation: Don't trust website deceptive

Eric F Bdw

TERRIBLE!!!

May 26, 2019

1.0

I received this product which was cheaply made, Lowe's and Home Depot have way better quality!! 2 of the items that shipped we're not even in the original packaging nor were they wrapped. Just thrown in the box. I returned the items at my OWN expense and they never issued me my credit. I had to contact my credit card to finally get my money back. Screw these guys. Don't buy from them, you will be extremely disappointed with not only the quality of their merchandise but also about their terrible policy and customer service!!

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1 comment

Guest-1709887

Jun 30, 2019

hahaha I was about to put in and order. Just closed the window.

Thanks hahaha I was about to put in and order. Just closed the window. Thanks hahaha I was about to put in and order.

Just closed the window. Thanks

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Vince Pxg

They do not pick up their phone!

Feb 25, 2019

Received the wrong color, tried to call multiple times, no answer, no answer, does anyone work there?

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Reason of review:

Poor customer service

1 comment

Davell Rkk

Mar 21, 2019

We return all phone calls and reply to all emails. Did you leave a voicemail or send an email?

Feel free to contact us via either method and we can guarantee a representative will contact you right back. Again, if you do get our voicemail system, please be sure to leave a detailed message and your contact information so we can contact you right back.

Helpful

Nancy Z Uhy

WILL NOT REFUND MONEY FOR DAMAGED, INACCURATE ITEMS THAT WERE RETURNED

Jan 04, 2019

1.3

10/2018 I purchased wallplates for my kitchen. The items came cheaply wrapped and packaged badly.

The wallplate packages were obviously used and were not sealed. One plate came damaged. The items were plastic and not at all as described on the website. I immediately contacted the company via the website "contact us" and email and phone.

They returned my email with a generic email response pointing me to the return instructions. I returned the wallplates as instructed in the directions within the 14 day time. They would not refund my money. I disputed the charge on my credit card, I received a credit.

Two months later the company recharged my card!

They have the damaged inaccurately described product in their possession, returned according to their terms and they recharged my card.

I have contacted my credit card again to dispute the charge and I have contacted the BBB of Dallas Texas. I want my money back this is fraudulent and illegal activity, they shouldn't be in business.

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Loss:

$73

Cons:

Return policy
Customer service

Reason of review:

Bad quality

Preferred solution: Full refund

Paul S Cip

Terrible Customer Service

Jun 25, 2018

1.4

Ordered 3 phone jack plates. Plastic inserts do not match color of plate even though their website clearly shows a perfect match. It's now obvious they used Photoshop. Tried to call, but got a computer generated VM. Left info, but no one called back. Emailed and they told me that the colors won't match unless a different plate is used. DUH! I ordered it as a single unit, so they are the ones who are messing up. I asked for a return label, but they refuse. It's clear they are just some small operation that doesn't care about pissed customers... they just work on volume and don't waste their time providing any customer service. Avoid these companies.... their sister company wallpaperonline is just as bad.

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Loss:

$25

Reason of review:

Bad quality

Preferred solution: Full refund

Jim p Qnq

Terrible with returns.

Jul 16, 2018

1.0

Orders almost $300.00 in wall plates. I made a mistake on one plate. I said I did. Coast me double to order a correct plate. Cost me double to send wrong one back. Return was received by them 7/5/18 @ 10:14 am. Today 7/16/18 I have to call , we’re is my credit. Oh. Take 14 working days to process. That’s three weeks. Then he says we are waving 20% restocking fee. You kidding me. I’m waving you by by. Read my fine print I will tell every one I know

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Reason of review:

Return, Exchange or Cancellation Policy

Carol B Ojs

Returns

Jun 29, 2018

I would encourage anyone who purchases items from Wallplate Warehouse to read the return policy before purchasing anything. I did not.

If you open the products you've purchased to try them out, they can't be returned. I purchased a 4-toggle light switch plate and 4 outlet switch plates in Travertine Stone for my kitchen. I took them out of the packing, opened them, and put them on the walls to see how they looked. Unfortunately, the color was too dark, so I can't use them, and now I'm stuck with them.

I don't think it's reasonable that you can't try them out, but can only look at them in the packaging. I won't be purchasing from Wallplate Warehouse again due to their return policy.

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Loss:

$53

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Guest-1242691

Disaster

Apr 27, 2018

Never got plates I ordered and they never shipped the second order. Unresponsive. No one answer the phone or returns calls. I had to dispute off my credit card. I will never order from this shady business again. In addition, they said they had stock of the product I ordered and when 5 days went by without shipping I had to contact them to find out they had a "stock problem" and the items would be sent "next week". The rating of this company on the internet is so low. I wished I would have checked it before I placed this purchase. Lucky enough I ordered only two rooms worth of items and will not use them for the rest of the house. Horrible customer service all the way around. Do not buy from this company, it will cost your too much time and too much money.

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Reason of review:

Order processing issue

Anonymous

Guest-1106271

RUN FROM THESE PEOPLE!!!!!!!

Sep 26, 2017

2.2

Received order with 24 plates missing. These people have an ANSWERING MACHINE for customer service. Could not get back on line to check on order. Had to get paypal involved. After 5 weeks of promises, canceled order. Got from another online company in 6 days. These people are HORRIBLE!!!!

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Reason of review:

Order processing issue

Anonymous

Guest-979651

Dallas, Texas

Poor Customer Service- No follow through

Dec 25, 2016

1.9

I wrote the company the day I received the incorrect order: Received order 12/20/16 , it was not what I ordered. I ordered a Faux Stone Noce Resin - 1 Duplex Outlet Wallplate × 1 and received a Ivory Stone in a Toggle/Duplex configuration. I will return the incorrect item and I will want a replacement. What is your process for returns? They responded: Wallplate Warehouse We apologize for the packing error. We will ship out the correct item tomorrow (that should have been 12/21/16). If you have any further questions, feel free to contact customer support at info@***.com. Thank you, Customer On Dec 20, 2016, at 3:14 PM, We apologize for the packing error. We will ship out the correct item tomorrow. If you have any further questions, feel free to contact customer support at info@***.com. Thank you, Customer Support  Show original message Wallplate Warehouse On Monday, December 19, 2016 11:01 AM, Wallplate Warehouse wrote: Reply Reply to All Forward

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Reason of review:

Order processing issue

Anonymous

Guest-969794

Thanks You for the Buyer Reviews

Dec 08, 2016

I will defintely buy somewhere else due to the reviews that have been posted. Wall plate supply seems to have what I need but cannot be trusted per their consistent negative customer reviews. {{REdacted}} You All

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Reason of review:

Customer Reviews

Preferred solution: Let the company propose a solution

2 comments

Davell Rkk

Dec 30, 2016

We are not quite sure how this customer has a monetary loss of $1111 when then decided to not purchase from us. We actually have thousands of satisfied customers who have posted positive A+ reviews on our website.

Unfortunately, there have been a few unhappy customers. We always try to work with each customer and rectify the issue if there is a problem.

Helpful

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Anonymous

Guest-969660

Wallplate Warehouse Customer Care Review

Dec 08, 2016

1.8

This company will not respond to questions. Shipped partial order. Will not respond to emails. No phone number to call.

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Reason of review:

Poor customer service

Contact Information

Website:

www.wallplatewarehouse.com

Mailing Address:

14902 Preston Rd.

Dallas, Texas 75254

United States

Phone:

(888) 643-3744

Contact Wallplate Warehouse Customer Service

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Wallplate Warehouse

Wallplate Warehouse Overview

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Top Wallplate Warehouse Reviews

"Excellent Online Ordering Experience"

"Wallplates not standard size."

Wallplates not standard size.

Never got items and wont respond to multiple emails

Avoid Wallplate Warehouse

Recieved wrong plates

Didn't receive items

TERRIBLE!!!

They do not pick up their phone!

WILL NOT REFUND MONEY FOR DAMAGED, INACCURATE ITEMS THAT WERE RETURNED

Terrible Customer Service

Terrible with returns.

Returns

Disaster

RUN FROM THESE PEOPLE!!!!!!!

Poor Customer Service- No follow through

Thanks You for the Buyer Reviews

Wallplate Warehouse Customer Care Review

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